Direct Pallet Outlet

Contact Us

Questions about a lot, a quote, an order or a return? Talk to a person. We are a liquidation wholesaler in San Antonio, Texas, and we answer our own email and phone.

Send us a message Call (210) 268-5542

1How to reach us

Email

sales@directpalletoutlet.com

Phone

(210) 268-5542

Warehouse

7402 Reindeer Trail
San Antonio, TX 78238

Hours (Central)

Mon–Fri 9:00 a.m.–5:00 p.m.
Sat 10:00 a.m.–2:00 p.m.
Closed Sunday

Saturday is not a business day for order processing or for the time limits in our policies, but we are open for calls, emails and pickups. Business days are Monday to Friday, excluding U.S. federal holidays. We answer every message within 2 business days.

2What to include

  • About an order. Your order number and the email address you ordered with.
  • Shipping damage, a shortage or a lot not as described. Your order number, photos of each pallet from all four sides, the signed delivery receipt and a short description. These are Eligible Claims and must be reported within 7 calendar days of delivery or pickup. Non-delivery has no 7-day limit.
  • A 30-day return. Your order number, within 30 calendar days of delivery or pickup. We reply within 2 business days with a Return Authorization number and your return shipping options. Do not ship anything back without it.
  • A quote. The lots you want and the delivery address. Quotes are used for U.S. territories, international destinations and lots whose listing says “quote only”. Shipping to all 50 states and Washington, D.C. is free, so no quote is needed for those addresses.
  • Local pickup. Your order number, before the order ships. We switch the order to pickup at no charge and email you when it is ready. Collect it within 7 calendar days of that notice; from day 8 storage is $10 per pallet per day.
  • Tax-exempt buying. Your resale or exemption certificate. It must be approved before you place the order.
  • Delivery details. Whether the delivery address is residential and whether you have a loading dock or forklift, if you did not put this in the order notes at checkout. If we hear nothing, we book curbside delivery with a liftgate at no charge.

3Send us a message

Use the form below, or email sales@directpalletoutlet.com directly. Either way we answer within 2 business days.

We use your details only to answer you. See our Privacy Policy.

4Privacy requests

To access, correct, delete or port your personal information, or to opt out of the sale or sharing of it, email sales@directpalletoutlet.com with the subject “Privacy request”. We answer within 45 days, or within one month where European or UK law applies. Our Privacy Policy sets out the full process.

5Where the rules are

Our Buyer’s Guide, Shipping Policy, Payment Policy, Returns & Refund Policy, Warranty Policy and Terms of Service state every rule in full. If anything on this page and a policy appear to differ, the policy applies.

Buyer’s Guide Shipping Policy Payment Policy Returns & Refund Policy Warranty Policy Terms of Service

6Direct Pallet Outlet