Warranty Policy
Liquidation lots are sold as-is. Direct Pallet Outlet gives no warranty on the condition or working order of any item. We stand behind three things: our right to sell the lot, the lot matching its listing, and your right to return any lot within 30 days.
This policy is part of our Terms of Service. “We”, “us” and “our” mean Direct Pallet Outlet, 7402 Reindeer Trail, San Antonio, TX 78238.
1Summary
| Question | Answer |
|---|---|
| Do lots come with a Direct Pallet Outlet warranty? | No. Lots are sold as-is |
| What do you stand behind? | Clear title, the lot matching its listing, and a 30-day right of return |
| Can I return a lot I am not happy with? | Yes. Any lot may be returned within 30 calendar days of delivery or pickup under our Returns & Refund Policy. There is no restocking fee; you pay the return shipping |
| What if the lot does not match its listing? | That is an Eligible Claim. Report it within 7 calendar days of delivery or pickup, and we pay the return freight |
| Do manufacturer warranties apply? | Usually not. Do not count on one |
| Do you repair or replace individual items? | No |
| Do you sell extended warranties or service plans? | No |
2What “as-is” means
As-is means you accept each lot in the condition in which it is delivered, with all faults, whether or not the faults can be seen. Unless a listing says otherwise, we do not open, test, sort, clean, repair or repackage anything in a lot. As-is describes the goods; it does not take away your 30-day right of return under our Returns & Refund Policy.
The condition grade tells you what to expect from the lot as a whole. It is not a statement about any single item.
| Grade | What the grade tells you about the lot | What it does not tell you |
|---|---|---|
| New / Overstock | Items are unused and in original retail packaging | That every item works, or that packaging is unmarked |
| Shelf Pulls | Items are unused store stock | That packaging is sealed or intact, or that items are in season |
| Customer Returns | Items were returned to the retailer by shoppers | That any item works, is complete or is unused |
| Salvage | Items are expected to be damaged, defective or incomplete | That any item works or can be repaired |
3What we stand behind
- Title. We own each lot or have the right to sell it. You receive it free of any lien or claim by someone else.
- The lot matches its listing. You receive the lot you ordered. As a whole it matches its listing: the category, the condition grade (Customer Returns if the listing names no grade), the pallet count and any other specific statement the listing makes about the lot. Photos are representative unless the listing states that they show the specific lot. If it is manifested, no more than 5% of the manifested units are missing or different.
- Your 30-day right of return. You may return any lot within 30 calendar days of delivery or pickup for a refund of the lot price, on the conditions in our Returns & Refund Policy. You pay the return shipping unless it’s an Eligible Claim, and there is no restocking fee. Returns & Refund Policy
If a lot does not match its listing, you have an Eligible Claim under our Returns & Refund Policy. Report it within 7 calendar days of delivery or pickup. The remedies in that policy, including the 30-day right of return, are your only remedies for a lot that does not match its listing.
4What we do not warrant
TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LOTS ARE SOLD “AS IS” AND “WITH ALL FAULTS”. EXCEPT AS STATED IN SECTIONS 3 AND 6, WE MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
In particular, we do not warrant that:
- Any item works, is complete, is unused or is free of defects
- Any share of a lot is working or sellable
- Items will sell for their estimated retail value, or at any price, or at a profit
- Items may be resold on a particular marketplace or meet a brand’s authorization rules
- Items are within their date code, unless the listing states a date range, or have not been recalled
- Electronic devices are unlocked, free of a previous owner’s data or able to be activated
- Items include accessories, manuals, software licenses or original packaging
5Manufacturer warranties
Liquidation merchandise is sold outside manufacturers’ authorized sales channels, and we are not an authorized dealer for any brand. Most manufacturers do not honor their warranty on liquidated, returned or resold goods. Assume that no manufacturer’s warranty applies.
If a manufacturer does honor its warranty on an item, that is between you and the manufacturer. We do not handle manufacturer warranty claims.
6Listings that state a warranty
If a listing expressly states that a lot is tested or carries a specific warranty, the terms stated in that listing apply to that lot in addition to this policy.
Nothing else creates a warranty. Photos, estimated retail values, manifests and statements by our staff describe a lot; they are not promises about the condition or performance of any item.
7No repairs, parts or technical support
We do not repair items, supply missing parts or accessories, or provide technical support, unlocking or activation for any item.
8Authenticity
Our inventory originates from retailers and brands in the United States. We do not knowingly sell counterfeit goods. We do not authenticate individual items, and no listing includes a certificate of authenticity; branded items are sold on the same as-is terms as everything else. If you believe an item in your lot is counterfeit, do not resell it, and contact us.
10If you resell
Any warranty you give your own customers is yours alone. Do not tell your customers that an item is covered by our warranty or by a manufacturer’s warranty unless you have confirmed that it is. Our 30-day return policy applies to you as our buyer; it does not extend to your customers.
11Limit of our liability
To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for lost profits or for indirect, incidental or consequential losses. Our Terms of Service set out these limits in full.
12Your rights under state law
Some states do not allow the exclusion of implied warranties, or the exclusion or limitation of incidental or consequential damages, in consumer purchases. In those states, some of the exclusions above may not apply to you. Where an implied warranty cannot be excluded, it lasts only for the minimum period the law allows.
You may have other rights, which vary from state to state. Nothing in this policy limits a right that cannot be waived by agreement.
13Contact us
Direct Pallet Outlet
Phone
Hours (Central)
Mon–Fri 9:00 a.m.–5:00 p.m.
Sat 10:00 a.m.–2:00 p.m.
Closed Sunday