Privacy Policy
This Privacy Policy explains what personal information Direct Pallet Outlet collects, why we collect it, who receives it and the choices you have. We do not sell your personal information for money.
“We”, “us” and “our” mean Direct Pallet Outlet, 7402 Reindeer Trail, San Antonio, TX 78238. This policy covers directpalletoutlet.com and our dealings with you by email, phone, messaging services and at our warehouse. Our Cookie Policy describes the cookies we use in more detail.
1Summary
| Question | Short answer |
|---|---|
| What do you collect? | Contact and account details, order and delivery records, limited payment details, tax documents, messages you send us, and device data |
| Why? | To process and deliver orders, handle returns and claims, answer you, meet tax and legal duties, prevent fraud, improve the site and, if you agree, send marketing |
| Do you sell my information? | Not for money. If you allow advertising cookies, they share browsing data with advertising partners, and you can opt out at any time |
| Who receives it? | Our card payment processor, your bank or payment app, carriers, service providers that run our systems, analytics and advertising partners, and authorities where the law requires |
| How long do you keep it? | Order records for 7 years. The other periods are in section 9 |
| How do I use my rights? | Email sales@directpalletoutlet.com with the subject “Privacy request”. We answer within 45 days, or within one month where European or UK law applies |
2Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Contact and account details | Name, company name, email, phone number, billing and delivery addresses, account login | You |
| Order details | Lots bought, prices, delivery details, order history, returns and claims | You and our own records |
| Payment details | Card type, last four digits and payment confirmation from our card payment processor; the sender’s name, bank or payment app, and the confirmation of a wire, ACH, Zelle, Apple Pay, or Chime payment | You, our card payment processor, your bank or your payment app |
| Tax documents | Resale or exemption certificates and the tax ID numbers on them | You |
| Communications | Emails, quote requests, contact forms, notes of phone calls, messages, photos sent with a return or claim | You |
| Delivery records | Tracking, delivery receipts, signatures, messages from the carrier | Carriers |
| Pickup details | The name of the person collecting an order | You |
| Device and usage data | IP address, browser and device type, pages viewed, the site you came from, approximate location based on IP address, cookie identifiers | Your device, through cookies and similar technology |
| Marketing preferences | Newsletter sign-up and opt-outs | You |
Some things we do not collect or keep:
- Full card numbers. Card details are entered on our secure checkout and handled by our card payment processor. We never see or store your full card number or security code.
- Bank passwords and app logins. Transfer and app payments are sent from your own bank or payment app, so we never see these.
- Copies of your ID. At pickup we check a photo ID against the name on the order and do not keep a copy.
- Social Security numbers. We do not ask for one. If a tax document you send us contains one, we use it only to confirm your tax exemption.
3How we use your information
| Purpose | Information used | Legal basis where European or UK law applies |
|---|---|---|
| Take, process, ship and hand over orders | Contact, order, payment, delivery, pickup | Performing our contract with you |
| Answer questions and handle returns, claims and refunds | Contact, order, communications, delivery | Performing our contract; our legitimate interest in supporting customers |
| Collect sales tax and keep business records | Order, payment, tax documents | Legal obligation |
| Prevent fraud and keep the site secure | Contact, payment, device and usage | Our legitimate interest in protecting buyers and our business |
| Run, measure and improve the site | Device and usage | Our legitimate interest in running a secure site; consent for analytics cookies |
| Send newsletters and offers | Contact, marketing preferences | Consent, or our legitimate interest in keeping existing customers informed where the law allows |
| Measure and show advertising | Device and usage, cookie identifiers | Consent where the law requires it |
| Comply with the law and handle disputes | Whatever is relevant | Legal obligation; our legitimate interest in defending claims |
Our card payment processor, your bank and your payment app may use automated tools to screen payments for fraud. If a payment is blocked, contact us and a person will review the order.
4Who receives your information
| Recipient | What they receive | Why |
|---|---|---|
| Our card payment processor | Card and billing details | To take card payments and screen for fraud |
| The bank or payment app you pay with (wire, ACH, Zelle, Apple Pay, Chime) | Your name and the payment amount and reference | To receive your payment and match it to your order |
| Carriers and freight brokers | Name, delivery address, phone number, email, delivery instructions | To deliver your order, schedule delivery and collect returns |
| Hosting, website and IT providers | Information held in our website and email systems | To run the site and our systems |
| Email and messaging providers | Contact details and message content | To send order emails, newsletters and replies |
| Messaging services | Your number and messages, only if you choose to message us there | To reply to you |
| Analytics and advertising partners, such as Google | Device and usage data and cookie identifiers | To measure the site and our advertising, as described in our Cookie Policy |
| Accountants, lawyers and insurers | What they need for their work | To get professional advice and handle claims |
| Tax authorities, courts and law enforcement | What the law requires | To comply with legal duties and lawful requests |
| A buyer of our business | Customer and order records | To continue the business after a sale or merger, under this policy |
These statements apply to all of the above:
- We do not sell personal information for money.
- We do not give your information to other companies for their own direct marketing.
- We do not sell or share mobile phone numbers or text-messaging consent with anyone for marketing.
- Service providers may use your information only to do their work for us.
Advertising cookies. Some state laws treat the use of advertising cookies as “sharing” information or as “targeted advertising”. You can opt out at any time through the cookie settings control on our site. We also honor the Global Privacy Control signal sent by your browser.
5Cookies
We use strictly necessary cookies to run the cart and checkout. Only if you allow it, we also use cookies to remember your settings, measure how the site is used, and measure and show advertising. Our Cookie Policy lists them and explains how to control them.
6Your choices
Marketing emails
Use the unsubscribe link in any marketing email, or email us. You will still receive emails about your orders.
Cookies
Change your choices at any time through the cookie settings control on our site, or in your browser.
Account details
Update them in My Account, or ask us to.
Phone and messaging
These are optional. You can always reach us by email instead.
7Your privacy rights
7.1 Residents of the United States
Many states, including California, Colorado, Connecticut, Oregon, Texas, Utah and Virginia, give their residents privacy rights. We extend these rights to every customer in the United States, whichever state you live in:
- Know and access. Ask what personal information we hold about you and receive a copy.
- Correct. Ask us to fix information that is wrong.
- Delete. Ask us to delete your information. We keep what the law requires, such as order and tax records.
- Portability. Receive your information in a commonly used electronic format.
- Opt out. Opt out of the sale or sharing of your information and of targeted advertising. Use the cookie settings control on our site or the Global Privacy Control signal.
- No retaliation. We do not treat you differently for using any of these rights.
How to make a request. Email sales@directpalletoutlet.com with the subject “Privacy request”, or call (210) 268-5542.
- To protect you, we confirm your identity by matching details you give us with our records, such as your email address and a recent order number.
- You may use an authorized agent. We ask the agent for your written permission.
- We answer within 45 days.
- If we decline a request, you may appeal by replying to our decision. We answer appeals within 45 days. If your appeal is declined, you may contact your state attorney general.
7.2 Additional notice for California residents
In the past 12 months we have collected these categories of personal information, as California law defines them:
- Identifiers, such as name, email, address and IP address
- Customer records, such as billing and delivery details
- Commercial information, such as order history
- Internet activity, such as pages viewed on our site
- Approximate location, based on IP address
- Professional information, such as your company name and resale certificate
- Sensitive personal information, limited to your account login and any Social Security number on a tax document you send us
The sources, purposes and recipients for each category are set out in sections 2, 3 and 4. Retention periods are set out in section 9.
- Sale and sharing. We do not sell personal information for money. If advertising cookies are enabled, identifiers and internet activity are shared with advertising partners for cross-context behavioral advertising. You can opt out as described in section 4.
- Minors. We do not knowingly sell or share the personal information of anyone under 16.
- Sensitive information. We use your account login only to give you access to your account, and a Social Security number on a tax document only to confirm your tax exemption.
- Shine the Light. We do not disclose personal information to third parties for their own direct marketing.
7.3 Residents of the European Economic Area, the United Kingdom and Switzerland
If you order from one of these places, Direct Pallet Outlet is the controller of your information. The legal bases we rely on are listed in section 3. You have the right to:
- Access your information and receive a copy
- Have it corrected or deleted
- Restrict or object to our use of it
- Receive it in a portable format
- Withdraw consent at any time, where we rely on consent
- Complain to your local data protection authority
We are based in the United States, and your information is processed there. U.S. privacy law differs from the law in your country. The transfer is necessary to perform our contract with you when you order. To use your rights, contact us as described in section 7.1. We answer within one month.
8Browser privacy signals
We honor the Global Privacy Control signal as a request to opt out of the sale or sharing of information from that browser. There is no common standard for older “Do Not Track” signals, so our site does not respond to them.
9How long we keep information
| Information | Kept for |
|---|---|
| Order, payment, delivery, return and claim records, and tax documents | 7 years after the order, for tax and accounting |
| Account details | Until you ask us to close your account. We then delete or anonymize them within 30 days, apart from order records |
| Quote requests and enquiries that did not lead to an order | 2 years |
| Marketing list | Until you unsubscribe. We then keep only your email address on a do-not-contact list |
| Cookie and analytics data | For the cookie lifetimes in our Cookie Policy, up to 2 years |
When a period ends, we delete the information or make it anonymous.
10Security
We protect your information with measures that fit its sensitivity:
- Every page of our site uses an encrypted HTTPS connection.
- Card payments are handled by a processor certified to the Payment Card Industry Data Security Standard. Transfer and app payments are made from your own bank or payment app.
- Access to customer records is limited to people who need it for their work.
No system is completely secure. If a breach affects your information, we notify you and the authorities as the law requires.
11Children
Our site is for adults aged 18 or older. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
12Other websites and services
Our site and our emails refer to services we do not control, such as our card payment processor, your bank, payment apps and carrier tracking pages. Their own privacy policies apply to what they collect.
13Changes to this policy
We may update this policy. When we do, we post the new version here and change the effective date. If a change is significant, we also tell you by a notice on the site or by email before it takes effect.
14Contact us
For privacy questions and requests, email us with the subject “Privacy request”.
Phone
Hours (Central)
Mon–Fri 9:00 a.m.–5:00 p.m.
Sat 10:00 a.m.–2:00 p.m.
Closed Sunday