Payment Policy
This Payment Policy explains how you can pay Direct Pallet Outlet, when you are charged and how we handle sales tax and refunds. It is part of our Terms of Service.
“We”, “us” and “our” mean Direct Pallet Outlet, 7402 Reindeer Trail, San Antonio, TX 78238.
1Summary
| Topic | Our policy |
|---|---|
| Currency | U.S. dollars (USD) |
| Accepted methods | Credit and debit cards (Visa, Mastercard, American Express, Discover), paid at checkout. Bank wire or ACH transfer, Zelle, Apple Pay (Apple Cash), and Chime, sent to the details we email you after checkout |
| Not offered | Cash on delivery and payment terms |
| When you pay | Cards: in full at checkout. Transfers and apps: in full right after checkout, using the instructions we email you with your order number; the lot is held for 3 business days for the payment to arrive and clear |
| What you pay | The lot price and any sales tax, both shown before you pay. Shipping is free to all 50 states and Washington, D.C. |
| Sales tax exemption | Resale certificate on file and approved before the order is placed |
| Charges after checkout | Only carrier charges caused by incorrect delivery details, a missed delivery or unloading delay, and storage fees on an uncollected pickup order. Never a restocking fee |
| Refunds | By the method you paid with, within 5 business days of approval, of a returned lot arriving at our warehouse, or of the carrier collecting goods we ask back on a claim |
A business day is Monday to Friday, excluding U.S. federal holidays.
2Prices
- All prices are in U.S. dollars and are visible on each listing without an account.
- The listed price is for the whole lot.
- Shipping is free to every address in the 50 states and Washington, D.C., so no shipping charge is added at checkout. Shipping to a U.S. territory or another country is quoted separately and shown before you pay.
- The listed price does not include sales tax. Where tax applies, it is added and shown at checkout before you pay.
- We may change a price at any time before you order. The price you pay is the price shown when you place the order.
- If a lot is listed at a wrong price because of an obvious error, we may cancel the order before it ships and refund you in full. We tell you the correct price so you can decide whether to reorder.
- A promotion or discount code follows the terms published with it and cannot be applied after an order is placed.
3Accepted payment methods
Choose your payment method at checkout. A card is charged at checkout. For a transfer or app payment, we email you the instructions with your order number right after checkout, and your lot is held for 3 business days for the payment to arrive and clear.
| Method | How it works |
|---|---|
| Credit or debit card | Visa, Mastercard, American Express and Discover. Choose Credit / Debit Card at checkout and enter your card on the secure checkout page. Payment is taken immediately and your order confirmation follows. Card payments are processed by our card payment processor; we never store your card details |
| Bank wire or ACH transfer | Choose Wire Transfer at checkout and you receive our banking details and your order number. Wire or ACH is usually the most cost-effective method on high-value truckloads. Your bank’s fees are yours, and we must receive the full order amount |
| Zelle | Choose Zelle at checkout and we send you the transfer details with your order number |
| Apple Pay | Choose Apple Pay at checkout and we send you the number to send the payment to |
| Chime | Choose Chime at checkout and we send you the transfer details |
We do not offer cash on delivery or payment terms. Orders for local pickup are paid in full before pickup, by any of the methods above.
4When you are charged
- Cards. You are charged in full at checkout. Your bank may first show the charge as pending. We email your order confirmation, which accepts the order, as soon as the payment is approved, and the handling time in our Shipping Policy starts.
- Transfers and apps. At checkout you receive an order receipt with your order number and the payment instructions for the method you chose. We hold your lot for 3 business days from checkout. Send the payment within that time. When it arrives and clears, we email your order confirmation, which accepts the order, and the handling time starts.
- If payment does not arrive within 3 business days, the order is cancelled and the lot is released for sale. If a payment arrives after that and the lot has sold, we refund it in full within 5 business days.
- Payment clears when a card payment is approved, or when the wire, ACH, Zelle, Apple Pay or Chime funds have arrived in our account.
5Quotes and invoices
A quote is used for a lot whose listing says “quote only”, for delivery to a U.S. territory or another country, and for anything else you ask us to price in writing. A quote, and the invoice based on it, fixes the price, and the shipping cost for a U.S. territory or international destination, for 3 business days. It does not reserve the lot.
When you accept a quote, you pay by any of the methods in section 3. A card payment clears at once; for a transfer or app payment the lot is held for 3 business days for the payment to arrive and clear, as for any order. The quoted order is placed when payment clears. A quoted lot delivered within the 50 states ships free like any other order.
6Payment security
- Every page of our site is served over an encrypted HTTPS connection.
- Card payments are handled on our secure checkout by our card payment processor, which is certified to the Payment Card Industry Data Security Standard (PCI DSS). We never see or store your full card number or security code; we receive only the card type, the last four digits and a confirmation of payment.
- We never ask for card numbers, bank passwords or app login details by email, text message or messaging app. Transfer and app payments are sent from your own bank or payment app.
- We never change payment details by email or message.
- For a transfer or app payment, keep your bank or app confirmation. It is your proof of payment and we match it to your order number.
If you receive different payment details from the ones in your order email, do not send money. Call us at (210) 268-5542 first.
7Order verification
To protect buyers from fraud, we may ask you to confirm details of the order or the payment method before we process it. For example, we may ask you to confirm the order by phone or to confirm that the payment came from an account in your name.
Handling time starts when verification is complete. If we cannot verify an order within 3 business days, we cancel it and refund you in full.
8Declined payments
If a card payment is declined, no order is placed and the lot is not reserved. If a transfer is returned or blocked, the order stays on hold until the end of the 3-business-day hold and is then cancelled.
Banks and payment apps often block large or unusual payments, and apps have daily limits, so it can help to call your bank or raise your app limit before a large order. Wire or ACH is the practical choice for truckloads.
9Charges after checkout
The total shown at checkout is the total we charge for the order as you placed it. Only two kinds of charge can arise afterwards, both described in our Shipping Policy:
- The carrier charges listed in section 7 of the Shipping Policy, which arise only from incorrect delivery details, a missed delivery or unloading delay, and are passed on at the carrier’s actual cost
- Storage fees on a pickup order not collected within the 7-day pickup window
We bill these by invoice. We take no further payment without your authorization. We never charge a restocking fee.
10Refunds
Refunds go back by the method you paid with: card refunds to the card, and transfer or app refunds to the bank account or payment app the payment came from. We issue a refund:
- Within 5 business days of approving it, when no goods come back to us
- Within 5 business days of the lot arriving back at our warehouse, on a 30-day return
- Within 5 business days of the carrier collecting the goods from you, when we ask for goods back on an approved claim
Your bank or payment app may take up to 10 more business days to post it.
We never deduct a restocking fee. On a 30-day return that is not an Eligible Claim, the only deductions are the return shipping, if you asked us to book it, and the share of the lot price for any units that did not come back; we show you both amounts in writing before we refund. Our Returns & Refund Policy explains when a refund is due and how it is calculated.
11Payment disputes
If something is wrong with an order or a charge, please contact us first. We answer messages within 2 business days, and most problems are solved faster this way than through a bank.
If you open a dispute with your card issuer, bank or payment app, we send the payment provider the order record, the delivery receipt and our correspondence. While a dispute is open, the payment provider decides the outcome, so we pause any refund on the same order to avoid paying it twice.
12Contact us
Direct Pallet Outlet
Phone
Hours (Central)
Mon–Fri 9:00 a.m.–5:00 p.m.
Sat 10:00 a.m.–2:00 p.m.
Closed Sunday